Refund and Return Policy

Effective Date: October 14, 2026

To protect the integrity and safety of our products, all sales at Pelican Peps are final. We do not accept returns or offer refunds, except in the limited case of a shipping error on our part, as described below.

Wrong Item Received

If you receive the wrong item because of our error, you may return it for the correct item. The item must be unopened, sealed, and in its original condition. Items that have been opened, used, or tampered with are not eligible for return or replacement.

How to Report a Shipping Error

Shipping errors must be reported within 7 days of delivery by emailing pelicanpeps@gmail.com. Please include your order number and photos of the item you received and its original packaging. Claims made after 7 days will not be accepted.

Return and Replacement Shipping

If your return is approved, you are responsible for the cost of shipping the incorrect item back to us. Once we receive and verify the item, Pelican Peps will ship the correct item to you at no cost.

Items Not Eligible

Products marked as final sale are not eligible for return or replacement. We do not accept returns based on personal preference, product performance, or packaging appearance.

Order Cancellations and Fee

If you cancel your order after payment has been received, a cancellation fee of 10% of the product total will be deducted from your refund to cover administrative costs. Refunds are issued using the same method you used to pay, such as Zelle, Cash App, or bank transfer.

Questions and Disputes

If you have a problem with your order, please contact us first so we can make it right. Any dispute must be raised within 30 days of your order date. If a payment dispute is opened without first contacting us, Pelican Peps may decline future orders, and we reserve the right to provide order records and proof of delivery to support our position.

Contact Us

Email: pelicanpeps@gmail.com